Quality Control & Customer Service

QUALITY CONTROL
All our products are "on line" quality controlled in strict compliance with ISO 9001 regulations.

PROBLEM CITING
Gideons lot number system enables us to trace any product to the date, machine and operator of when it was produced.

CUSTOMER SERVICE
Gideons knowledgeable and courteous staff are available Monday through Friday from 8:00am to 4:30pm (PST). During non-business hours, you may call to leave a message and you will receive an immediate response by the next business day. If it is a matter that cannot be resolved immediately, Gideons' personnel will still contact you immediately with an estimated time of resolutions.

RETURN POLICY
A reason for return, in writing, must be provided with defective samples and their lot number(s) to our Customer Service Rep for a return authorization number and shipping instructions prior to the return. Upon inspection of the samples, a credit memo may be issued. When the situation necessitates, Gideons will provide a solution report to our customer to ensure that further occurrences will be prevented. Returned merchandise must be carefully re-packed or it may be subject to an additional charge. If goods are damaged in transit, please write details on the bill of lading and keep the shipment, including the outside container and inside material. Freight carriers are liable for damages only when the damage is indicated on the bill of lading before you sign for the shipment.

DISASTER PLAN
At any time during a contract period, Gideons will always keep a 3-month supply. That is, a one month supply in our California Warehouse; a one month supply on water in transit; and a one month supply in one of our three plants. In addition, since Gideons has three manufacturing facilities, should any of these become unavailable, the balance facilities are prepared to handle increased production to meet order requirements and to adhere to the order delivery deadline.

PRICE CHANGES
It is our policy to give our customers a minimum of 2 weeks written notice prior to any price changes.